FAQ

I. Placing an Order 訂購物品

Question What payment methods are available? 你們接受哪些付款方式?
AnswerWe accept online payments by using a valid Visa / MasterCard / American Express.

我們接受以 Visa/Mastercard /American Express 網上付款。

Question Can I add more items into my submitted order? 提交訂單後可以加入更多貨品嗎?
AnswerOnce your order has been submitted, you cannot add additional items to the same order. To purchase additional items, you may submit a new order.

一旦提交訂單,你不能在同一訂單加入更多貨品,如欲購買更多貨品,請另行提交新訂單。

Question Can I cancel my orders? 我可以取消訂單嗎?
AnswerSorry, orders placed cannot be cancelled. You can return your order and get a refund. Please refer to RETURNS & REFUND for more details.

抱歉,已下訂的訂單無法取消。你可把貨物退回並退款,請參考退貨及退款一欄。

II. Shipping and Delivery 送貨服務

Question What delivery options are available? 你們有送貨服務嗎?
AnswerYou may choose to receive your orders by SF Express on Delivery service. SF Express on Delivery service is available for all online orders to Hong Kong areas only, except for certain areas which are not covered by SF Express. For more information about the service area of SF Express, visit https://htm.sf-express.com/hk/tc/

For overseas order, please email contact@kaytiquette.com for details.

我們提供順豐速運。順豐速運服務範圍只包括運送於香港地區 ,除了部份不在順豐速運服務範圍內的區域,所有網上訂購均有送貨服務。有關順豐速運送遞的服務範圍,請參閱 https://htm.sf-express.com/hk/tc/

​另外海外訂單,請電郵至 contact@kaytiquette.com 查詢。

Question How long does delivery take? 送貨須時多久?
AnswerOrders are usually dispatched within 10-14 working days while the delivery takes 1-2 working days for local orders. For the exact delivery date and time, please contact the respective logistic company for details.

訂單一般會在 10-14個工作天內發貨,而本地訂單送貨需時1至2個工作天,但實際到貨時間請向相關物流公司查詢。

Question How much are delivery fees? 送貨服務收費如何?
AnswerDelivery fees depends on your order. For more information, please visit https://htm.sf-express.com/hk/tc/dynamic_function/price/. For overseas order, please email contact@kaytiquette.com for details.

送貨服務收費因訂單而異。有關順豐到付價錢請參閱 https://htm.sf-express.com/hk/tc/dynamic_function/price/. ​另外海外訂單,請電郵至 contact@kaytiquette.com 查詢。

III. Return and refund 退貨及退款

Question Are the products refundable? 可以退回及更換貨品嗎?
AnswerWe do not accept returns or refunds unless the items are defective or the wrong item was sent. You may reach our customer service team at contact@kaytiquette.com for confirmation first and return the defective item(s) purchased online within 14 days of receipt.

The item(s) to be returned must meet below conditions:
1. Unused and undamaged with the original packing and product tag retained
2. Lingeries are not eligible for return and refund

網上購買之貨品,如發現有問題或發貨錯誤,可先聯絡我們的顧客服務團隊 contact@kaytiquette.com ,以確認是否可以退還貨品。經確認後,可於收到後十四日內退回,唯需符合以下條件:

1. 退回的貨品必須未經使用及無損壞,並保留原裝包裝及價錢牌
2. 私人貼身衣物,如內衣褲等,並不能退回

Question How do I return a purchased items? 如何退回網上購買之物品?
AnswerTo return, please send back the item(s) in the original packaging along with the original receipt to below address.

Room 1208,
Corporation Park,
11 On Lai Street,
Shek Mun, Shatin

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. We are not liable for any damage or loss of returned item(s) during shipment.

請將需退回之貨品連同正本收據及原裝包裝交回門市「沙田石門安麗街11號企業中心1208室」所有退貨的運費由買方負擔,退貨運費不獲退回。

Question How long will it take to receive my refund? 退款需時多久?
AnswerWe will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and credited to the original payment method within 7-14 working days. Processing time for refunds is subject to the respective bank or individual card issuer’s internal procedures.

收到退回的貨品後,款項一般會於七至十四個工作天內按本來的付款方式退回。處理退款的時間取決於個別銀行或個別信用卡公司之內部程序。